How to get a quote?
To get a written price quote, please add all of the items that you need quoted to your shopping cart in the quantities requested. And then copy and email the list to us at sales@yaotek.com. Put "Request for a Quote" in your email's subject line.
Accepted payment methods
1. Credit Cards
We accept following credit cards: Visa, Master Card, American Express, and Discover Card. We also accept government purchase card.
2. Purchase Orders
You can apply for an Net 30 term credit account. Please fax your credit reference letter to us at 408-273-6592. Or mail to:
YAOTEK.COM
Attn.: Accounts Receivable
1532 Centre Pointe Dr.
Milpitas, CA 95035
The credit reference letter should have three credit references and one bank reference.
How to place international orders
We welcome all international customers. For best service we recommend ordering online. You can also call us at 1-408-982-6056, fax us at 1-408-273-6592. Or email to us sales@yaotek.com. All prices are U.S. dollars
Government and military sales
We accept all government and military purchase cards. You may also apply for a Net 30 credit account as mentioned above.
How to return (RMA) an item?
We offer 100% satisfaction guarantee. Within 30 days of invoice date, if you are not 100% satisfied with a standard stock item, you may return it for exchange or full refund (excluding shipping charges). If your return is a result of our error we will also refund your shipping charge.
Returns must be accompanied by a Return Materials Authorization (RMA) number. To receive a RMA, contact our customer service for authorization at 408-982-6056 or email to sales@yaotek.com.
All returns must be in new, resalable condition and in original unmodified packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims. We recommend claims be filed immediately with the carrier.
How to track your order?
We will send real time order tracking emails to your email address. You can also log in to your account at https://www.yaotek.com/store/Login.aspx to track your orders and view your order history.
If you have not received your confirmation email yet, you can inquiry the status by email to sales@yaotek.com or call 408-982-6056, with your name, company name and order info and we will find it for you.
What are the product warranties?
All our products carry standard manufacturer warranties, unless otherwise noted.
The following is made in lieu of all warranties, express or implied:
All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors.
Do you collect sales tax?
We collect sales tax on orders shipped to California.
If you are reselling, we can remove the sales tax once we receive your California Resale Certificate.
Please fax your signed California resale certificate to us at 408-273-6592 or email to sales@yaotek.com. You can download a blank copy here: California resale certificate.
For government and military orders, please let us know your tax exampt code so we can remove the sales tax for you.
Privacy Policy
Data gathered from our visitors is used only to complete transactions that visitors wish to enter into. We do not sell or otherwise disclose any data collected on our website to other firms and/or concerns. Only YAOTEK.COM and its employees have access to your information. We will not disclose personal and/or financial information unless required by law or to protect the rights or property of YAOTEK.COM.